Customer care
Frequently asked questions
Clear answers about RUH, customer accounts, delivery and customer care in Bangladesh.
What is RUH?
RUH is an independent Bangladesh streetwear label shaped by music, emotion, memory and South Asian visual culture — defined by feeling.
Read the RUH story ↗What is DROP 001?
DROP 001 is HUM, the opening RUH piece. HUM is available in Black and White, with dedicated colour-specific product views.
What is DROP 002?
DROP 002 is PYAAR MEIN, presented in Black and White.
View PYAAR MEIN ↗Can I create a RUH account?
Yes. A RUH account can hold your profile, account-linked order history, synced wishlist and saved delivery addresses across signed-in devices.
Open your account ↗Do I need an account to order?
No. Guest checkout is available. Guest orders can be found securely with the RUH order number and checkout mobile number.
How do I sign in or reset my password?
Open Your Account and choose Sign in. Password recovery is available from the sign-in screen, and RUH never receives your password.
Sign in ↗Can I see orders in my account?
Yes. Signed-in customers can see orders securely linked to their account. A guest order is not attached merely because its email matches; use secure guest-order lookup for those orders.
View orders ↗Does my wishlist sync?
Yes when signed in. RUH merges appropriate browser-local saved pieces into the account without duplicates. When logged out, the wishlist remains stored only in that browser.
Can I save my delivery address?
Yes. Signed-in customers can add, edit and remove their own Bangladesh delivery addresses. Saving an address is optional and guest checkout remains available.
Is RUH accepting real orders right now?
Yes. Released pieces with available sizes can be ordered through RUH checkout.
Which payment methods does RUH support?
RUH uses Paymently · bKash for the delivery charge shown at checkout. The remaining merchandise balance is collected by Pathao on delivery. Payment is confirmed only after secure server-side provider verification.
Which courier does RUH use?
Supported website orders are delivered through Pathao. Eligible Chittagong and manual orders may use RUH Local Delivery. RUH prepares and packs each order before manual courier booking.
What sizes are available?
Current RUH T-shirts are offered in M, L and XL. S is Coming Soon and has no published measurements. Official garment measurements are available in the Size Guide.
Open size guide ↗How much are RUH T-shirts?
Current active RUH T-shirts are ৳800 each. The authoritative price for a specific piece is always the price shown on its product page when an order is created.
How does colour selection work?
Each product keeps Black and White media separate and labels every available view. Front, Back and Detail images appear in that order whenever they have been supplied.
Where can I find sizing information?
The official RUH measurements for M, L and XL are in the Size Guide. S is Coming Soon.
Open size guide ↗How are shipping charges calculated?
The delivery charge is based on the applicable delivery method and destination and will be shown before you confirm your order. RUH does not publish a fixed Pathao price before the packed weight and destination are known.
Shipping & delivery ↗When will I receive tracking information?
Tracking becomes available after RUH has prepared the order and the courier shipment has been created or dispatched. Payment confirmation happens before courier booking and does not promise immediate dispatch.
Shipping & delivery ↗How long do I have to request a size exchange?
You may request a size exchange on the delivery date and during the following two calendar days. Requests made after that window are not accepted as normal size exchanges.
Read the full policy ↗Who pays exchange delivery charges?
For a normal customer-requested size exchange, the customer pays both the return and replacement delivery charges. If RUH sent the wrong item or size, RUH covers those charges.
Read the full policy ↗What if RUH sends the wrong size?
Contact RUH with the order number. RUH will compare the delivered piece with the stored order and, when RUH sent the wrong item or size, cover the return and replacement delivery charges.
Read the full policy ↗What if my item arrives damaged?
Contact RUH first through Facebook, Instagram or WhatsApp and provide clear photos or video. RUH reviews the evidence before approving an exchange or store-credit resolution. Current customer delivery charges still apply unless RUH sent the wrong item or size.
Read the full policy ↗Does RUH offer refunds?
RUH does not normally offer cash refunds. Approved cases are handled through replacement, exchange or store credit under the applicable policy.
Read the full policy ↗What is store credit?
For an approved case without a replacement, RUH may issue credit that can be used toward a later RUH T-shirt or order.
How do I contact RUH about an exchange?
Use RUH's official Facebook, Instagram or WhatsApp links and include the RUH order number. Clear photos or video are required for a damaged-item claim.
Contact RUH ↗Does the same policy apply to Local Delivery?
Yes. The same exchange and returns rules apply to Pathao, Local Chittagong Delivery and manual or direct RUH orders.
Read the full policy ↗